Privacy Policy

Last updated:

Introduction

Regenscrub Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide through our order form, contact form, and customer communications, including:

Full name and contact information
Phone number and email address
Delivery address and location data
Payment information (processed securely by our courier at delivery)
Any messages or inquiries you send us

Information Collected Automatically

When you visit our website, we automatically collect certain information:

IP address and browser type
Pages visited and time spent on site
Referral source and navigation behaviour
Cookie data for functionality and analytics

How We Use Your Information

We use the information we collect for the following purposes:

Processing and fulfilling your orders
Confirming your order details by telephone
Arranging delivery and handling returns
Responding to your inquiries and support requests
Improving our website and services
Complying with legal and regulatory obligations
Analysing website usage through Google Analytics
Marketing communications (only with your consent)

Legal Basis for Processing (GDPR)

Under UK GDPR, we process your data based on the following legal grounds:

Contract Performance: Processing necessary to fulfil your order
Legal Obligation: Compliance with tax, consumer protection, and food safety regulations
Legitimate Interest: Website improvement, fraud prevention, and customer support
Consent: Marketing communications and analytics (where you consent)

Third-Party Services and Data Sharing

We may share your information with:

Courier Services: Delivery address and contact details for shipping
Google Analytics: Anonymised website usage data for analysis
Google Ads: Conversion tracking via Consent Mode v2 (only with your consent)
Legal Authorities: When required by law or court order

We do not sell or rent your personal data to third parties.

Cookies and Tracking

We use cookies to enhance your experience:

Necessary Cookies: Site functionality and security (always enabled)
Analytics Cookies: Website usage analysis via Google Analytics
Marketing Cookies: Personalised advertising (requires your consent)

You can manage cookie preferences via our cookie consent banner on every page.

Data Retention

We retain your personal data for as long as necessary to:

Fulfil your order and handle returns (up to 6 months after delivery)
Comply with tax and legal requirements (up to 6 years)
Respond to inquiries (until resolved)

After this period, your data is securely deleted or anonymised.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your data
Right to Rectification: Correct inaccurate information
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Opt out of certain processing activities
Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, contact us at info@regenscrub.world or call +44 1234 567890.

Data Protection Authority

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection. You can contact the ICO at www.ico.org.uk or by phone at 0303 123 1113.

International Data Transfers

Your data is stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our website and products are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

Security

We implement industry-standard security measures to protect your information from unauthorised access, alteration, or disclosure. However, no online transmission method is 100% secure. We encourage you to use strong passwords and protect your account information.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Regenscrub Limited
85 Regent Street
London SW1A 1AA
United Kingdom

Email: info@regenscrub.world
Phone: +44 1234 567890
Hours: Monday-Friday, 9:00-17:00 GMT