Yes. If you need to change your delivery address, call our team immediately. Address changes can be made at any point before the package is dispatched. Once in transit, you may be able to redirect the parcel through the courier.
Delivery & Returns
Fast, reliable UK delivery with flexible options and a hassle-free returns policy.
Delivery Options
| Delivery Method | Estimated Time | Cost | Regions |
|---|---|---|---|
| Standard Delivery | 2-3 working days | Free on orders over £50 | Mainland UK |
| Express Delivery | Next working day | £9.99 | Selected areas |
| Scottish Delivery | 3-5 working days | £4.99 | Scotland |
| Northern Ireland | 4-7 working days | £8.99 | NI only |
All delivery options will be discussed during your phone confirmation call. You can select the option that works best for you.
How Delivery Works
1
Order Confirmed
Complete your order form, and our team will call within 24 hours to confirm. You'll select your preferred delivery option at this point.
2
Dispatch
Your package is carefully packed and dispatched within 1-2 working days of confirmation.
3
In Transit
Track your package with the courier. You'll receive a tracking number via SMS or email (provided during confirmation).
4
Delivery & Payment
The courier delivers to your door. Pay by cash or card on delivery. No advance payment ever required.
Our Returns & Refund Policy
14-Day Returns Guarantee
You have 14 calendar days from the date of delivery to return unopened, unused products for a full refund. This is your statutory right under UK consumer law.
What Can Be Returned?
- Unopened, unused products in original packaging
- Products returned within 14 days of delivery date
- Products with original receipt or proof of purchase
What Cannot Be Returned?
- Opened or partially used products (for hygiene and safety reasons)
- Products returned after 14 days
- Items without proof of purchase
How to Return
To initiate a return, contact us via email or phone. We'll provide you with a prepaid return shipping label. Once we receive and verify the product, your refund will be processed within 5-7 business days.
Refund shipping cost: Free prepaid label provided. Return postage is at no cost to you.
Delivery FAQs
The courier will leave a "calling card" with instructions on how to arrange redelivery. You can contact them to schedule a convenient time. Some couriers offer neighbour delivery options if you prefer.
All deliveries are covered by our courier's standard insurance. If your package arrives damaged or is lost, contact us immediately and we will work with the courier to resolve it. You will not be charged for replacement or refund.
Most couriers cannot deliver to PO Boxes. We recommend providing a residential or business address. If you only have a PO Box, please discuss options with our team during your confirmation call.
Once we receive your returned package, inspect it, and verify its condition, we process your refund within 5-7 business days. The refund is returned to your original payment method (cash refund via post, or card refund directly to your bank account).
Fast, Hassle-Free Delivery Awaits
Order LuminaVita today and receive it within 2-3 working days. Cash on delivery, no advance payment required.
Order Now